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Claranet’s Communications Services Director Neil Thomas has praised Yealink for investing in partnership working following a fact-finding trip to the SIP handset manufacturer’s HQ in China.
The visit was hosted by the company after Claranet secured the highest number of Yealink handset sales for use on BT Wholesale’s Hosted Centrex platform in the first half of 2016.
Neil Thomas and James Mitchell, Senior Product Manager at the leading IT services provider, were invited to tour Yealink’s factory, Research and Development Centre and offices in Xiamen. A packed itinerary also saw the pair meet with senior executives to discuss the current and future needs of the UK market.
“It wasn’t just a highly enjoyable trip, it was also a highly valuable trip,” said Mr Thomas. “What we really appreciated as a business was the opportunity to build relationships which, if you’re going to succeed in the world of unified communications, are vital. To produce a great customer experience and win in the market then phone device manufacturers and suppliers have to work very closely together.
He added: “We got to tell the guys at Yealink what the customer requirements are in the UK, to hear about what works in delivering a great service. We were also able to help mould the company’s roadmap. We were very excited to have the chance to speak to the people who develop the ‘phones and help them understand what we need to do to make great products going forward.”
The trip was arranged by Yealink UK after Claranet won the company’s UK 2016 Sales Achievement award. In addition to touring the company’s facilities the itinerary also included two days of sightseeing in Hong Kong.
Stone Lu, Yealink vice president applauded Claranet’s success, saying: "Congratulations to Claranet for winning the 2016 Sales Achievement Award. We also want to express our sincere gratitude to BT Wholesale.
“Since co-launching the Yealink IP Phone Sales Incentive Program with BT Wholesale in December of 2015, we have seen a significant sales increase and received widely positive customer feedback. We truly appreciate the hard work of our valued partners. We look forward to continuing to jointly help our customers build integrated solutions and drive for greater success with our solutions."
Explaining how Claranet achieved its record sales, Mr Thomas commented: “Yealink’s handsets are by far the most popular with our customers and there are three reasons for that. Yealink offer the best range of handsets available through BT Wholesale, they’re well-priced and work best across Broadsoft’s platform and the Claranet network.”
That last point is why he argues suppliers must forge strong partnerships. “All these partners, Claranet, Broadsoft and BT Wholesale, working really well together is absolutely essential to create a good service, at the right price point and with the right features. This is why the China trip proved so productive because having a better, closer understanding of our partners is essential to us in delivering a great customer experience.”