Yealink IP Phone Passed the Compliant Test for Leading Contact Center Solution
Yealink, a leading and professional manufacturer of IP phones, today announced its T2x series IP phones have achieved certification of interoperability on Alcatel-Lucent’s Genesys SIP Server version v8.0.x. This certification expands the offering of affordable and efficient terminal choices to the IP Contact Center market.
Alcatel-Lucent’s Genesys customer service and contact center solutions have been helping customers for 20 years to maximize the value of customer interactions and differentiate experiences by driving multi-channel customer conversations, and linking frontline customer service to the back office, optimizing processes.
The award-winning Yealink T20P, T22P, T26P and T28P IP phones are qualified to meet the demands of a contact center environment, while offering a competitive and cost-effective choice for IP contact center solutions. Based on specially designed IP Phone series supporting various operational needs, Yealink is committed to providing compelling value to contact centers. The steady and reliable interoperability between Yealink and the Genesys contact center solution extends the power of Yealink products and cost-saving benefits to users globally.
“Achieving certification with the Genesys solution is a milestone for Yealink IP phone,” said Stone Lu, vice president of Yealink, “It represents strength of Yealink to keep a foothold in IP Contact Centre market, while ensuring that our mutual customers have an option to receive dependable and easy-to-use solutions for connecting people in new ways.”
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