WARRANTY AND SERVICE
This product is guaranteed, by Yealink (UK) Limited, for 12 months from the date of purchase or 2years from the date of manufacture, whichever is longer. The phone's serial number will start with either the model number (e.g. T20P) or a five digit code (e.g. 11072) to represent the model. The next 4 digits take the form YYMM so, for example, the serial number T20P1008654321 indicates the phone is a T20P made in August 2010, or 1107212053400234 indicates the phone was made in May 2012.
This warranty covers manufacturing faults and component defects. It does not cover wear and tear or problems associated with the network or platform it is connected to.
We will endeavour to repair any telephone sent to us within the warranty period but we reserve the right to charge for items that we consider replaceable due to wear and tear.
We will either repair your IP Phone or at our sole discretion replace it with a similar product if the product suffers from a manufacturing fault or component defect, provided that the warranty seal has not been broken. In the event that a model has been discontinued, any replacement would have equivalent or better features.
We will then email you a warranty returns number (RMA) which must be sent with the returned item to:-
Yealink (UK) Limited, Pennine House, Salford Street. BURY. BL9 6YA
We ask that you bear the cost of returning any telephones to us. We will return them to you, at our expense.
This warranty is in addition to any statutory rights.